Frequently Asked Questions (FAQ)

Dr. Healer is an online mental wellness platform that connects you with verified psychologists through secure chat and video sessions.

You can sign in using your mobile number. A one-time password (OTP) will be sent to verify your number. No password is required.

Yes. All chat conversations are encrypted, and your sessions are kept strictly confidential.

No. You can attend sessions from anywhere using your mobile phone through chat or video calls.

Chat sessions are charged per minute, while video sessions are charged in 30-minute intervals. All charges are clearly shown before you start.

You add money to your in-app wallet using UPI, debit card, credit card, or net banking. Session charges are deducted from your wallet balance.

Yes. You can browse profiles, view specializations, ratings, and availability before selecting a psychologist.

If a psychologist is busy, they will be shown as unavailable. You can view wait time or choose another available psychologist.

Yes. You can cancel or reschedule a session as per the cancellation policy shown during booking.

Our Doctors will directly connect you accordingly or contact support through the app for assistance with technical issues.

Licensed and qualified psychologists with valid credentials and certifications can apply to join the platform.

You can sign up using your mobile number and complete the KYC process by submitting required documents and qualifications.

The verification process usually takes a few working days, depending on document review and approval.

Yes. You can define your pricing for chat and video sessions as per platform guidelines.

Chat sessions happen within the app, while video sessions are conducted via external platforms like Google Meet or Zoom.

The maximum session duration is one hour. Video sessions are charged in 30-minute blocks.

Your earnings will be reflected in your dashboard. You can request withdrawals based on the platform's payout process.

Yes. You can set your available time slots, take breaks, or mark yourself as unavailable at any time.

Yes. Patient ratings and reviews will be visible on your profile to help users make informed decisions.

You can reach out to the Dr. Healer support team through the app for technical or account-related assistance.